Terms & Conditions

Website Terms and Conditions

(1)    Introduction
These terms and conditions (the "Website Terms") govern your use of this website, which is operated by and on behalf of Redefine Redefine BDL Hotels Hotels Limited (the full details of which are set out in Section 17 below and referred to in the remainder of this document as “Redefine Redefine BDL Hotels”, “we”, “our” or “us”).  By using our website, you accept these Website Terms in full.   If you disagree with any of these Website Terms, you must not use our website.  

The content and information displayed on this website is the property of Redefine Redefine BDL Hotels Hotels and/or its associated or subsidiary companies and is collectively referred to as “Redefine Redefine BDL Hotels Hotels Information”.  The downloading, reproduction or retransmission of Redefine Redefine BDL Hotels Hotels Information, other than for non-commercial, individual use is strictly prohibited.

(2)    Licence to use website
The information contained in this website has been prepared solely for the purpose of providing information about Redefine Redefine BDL Hotels Hotels and the services that it offers.   Unless otherwise stated, we or our licensors own the intellectual property rights and material published through the website.  Subject to the licence below, title to all of these intellectual property rights are reserved to Redefine Redefine BDL Hotels Hotels or its licensors.  

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. 

You must not:
(a)    republish material from this website (including republication on another website);
(b)    sell, rent or sub-license material from the website;
(c)    show any material from the website in public;
(d)    reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e)    edit or otherwise modify any material on the website; or
(f)    redistribute material from this website.

(3)    General Terms of Use
No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.

If any exclusion(s) or limitation(s) contained in these Website Terms is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Website Terms for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Website Terms.

Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase products or services that we feature. We may accept or decline any such offer. All arrangements featured or referred to are at all times, prior to specific confirmation, subject to availability and no warranties, promises or representations are given as to availability.  

The website contains information on Redefine Redefine BDL Hotels Hotels products and services, not all of which are available in every location.   A reference to a Redefine Redefine BDL Hotels Hotels product or service on the website does not imply that such product or service is or will be available in your location.

You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, assigning without authorisation or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

It is a condition of your use of this website that you warrant to us that you will not use it or any information on it for any purpose that is illegal or prohibited by these Website Terms. You warrant that you are a minimum of 18 years old and have the legal authority to use this website in accordance with these Website Terms. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

This website may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of this website ("access codes").  

We reserve the right to prohibit the use of such access codes on your behalf by third parties where we determine that such use interferes with our website's operation or results in commercial benefits or other entities to our detriment.

Our website uses cookies.  By using our website and agreeing to these Website Terms, you consent to our use of cookies in accordance with the terms of our privacy policy.

With respect to all communications you make to Redefine BDL Hotels regarding Redefine BDL Hotels including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and Redefine BDL Hotels shall have no obligation to keep those communications confidential; (b) Redefine BDL Hotels shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) Redefine BDL Hotels shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information. The above is limited only by our commitment and obligations pertaining to your personal information (for more information, please see our Privacy Policy).

If you choose to leave this  website via links to other non-Redefine BDL Hotels websites, including those of advertisers, Redefine BDL Hotels are not responsible for the privacy policies of those sites or the cookies those sites use. In addition, because Redefine BDL Hotels has no control over such websites and resources, you acknowledge and agree that Redefine BDL Hotels is not responsible for the availability of such external websites or resources, and does not endorse and is not responsible or liable for any content.

 

(4) Redefine BDL Hotels MANAGEMENT GUEST PRIVACY POLICY
OUR COMMITMENT
As our valued guest (hereinafter “You”), we value your commitment to Redefine BDL Hotels Management hotels
Our first priority is to offer You exceptional stays at our hotels and we recognise that your privacy forms part of our commitment to our guests.  Our Guest Privacy Policy is outlined below which describes how Redefine BDL Hotels Management operated hotels use your personal information in accordance with the Data Protection Act (1998).

CONSENT TO THIS HOTEL GUEST PRIVACY POLICY

Please read our Guest Privacy Policy carefully before providing us with any of your “Personal Information” (hereinafter referred to as “PI”), i.e. any information collected and recorded in any format that identifies You personally, whether directly (e.g. name) or indirectly (e.g. phone number).
This Hotel Guest Privacy Policy is part of Redefine BDL Hotels Management’s terms and conditions governing our hotel services. By accepting said terms and conditions, You expressly consent to this Guest Privacy Policy.
Redefine BDL Hotels Management operated hotels may use Your PI for marketing purposes. If required by applicable law, You will be requested to give Your prior express consent to receive such marketing materials.

Redefine BDL Hotels MANAGEMENT PRIVACY PRINCIPLES
The following constitute Redefine BDL Hotels Management’s Privacy Principles.

  • At Redefine BDL Hotels Management we will ensure
  • Your PI is Fairly and lawfully processed
  • Your PI is processed for limited purpose. When collecting and processing Your PI, we will provide You with relevant information and notice, for what purposes and who are the recipients.
  • Your PI is adequate, relevant and not excessive. We will only collect PI which is necessary for the purposes of data processing as set out in this Guest Privacy Policy.
  • We will take all reasonable measures to ensure that the PI that we have stored is accurate and up to date.
  • Your PI is not kept longer than necessary - we will keep Your PI for the period necessary for the purposes of the data processing as set out in this Hotel Guest Privacy Policy and in accordance with local law requirements.
  • Your PI is processed in accordance with the individual's rights and we will collect and process your PI only for the purposes mentioned in this Guest Privacy Policy.
  • Your PI is secure; and not transferred to countries outside European Economic area unless country has adequate protection for the individual.
  • Access, Rectification and Objection: we offer You ways to access, modify, correct or delete Your PI. You also have the opportunity to object to the processing of Your PI for marketing purposes. Please see contact details below.
  • Confidentiality & Security: we will implement reasonable technical and organisational measures to protect Your PI against accidental or unlawful alteration or loss, or from unauthorized use, disclosure or access
  • Sharing & International Transfer: we may share Your PI within the Redefine BDL Hotels Management estate or with third parties (such as commercial partners and service providers) for the purposes described in this Hotel Guest Privacy Policy. We will take appropriate measures to secure such sharing and transfer.

THIS HOTEL GUEST PRIVACY POLICY IS APPLICABLE TO:
Any data processing implemented by Redefine BDL Hotels Management owned and managed hotels, i.e. hotels which are part of the Redefine BDL Hotels Management group, including managed hotels, e.g. hotels operating under the following brands Crowne Plaza Hotels & Resorts, Holiday Inn, Holiday Inn Express, Ramada, Ramada Encore, BEST WESTERN, Redefine BDL Hotels Select and other independent properties.
Any Redefine BDL Hotels Management web site, i.e. e.g. www.Redefine BDL Hotelshotels.co.uk and independent hotel websites e.g. www.cpcolchester.co.uk

WHAT PERSONAL INFORMATION IS COLLECTED BY Redefine BDL Hotels MANAGEMENT?

  • As a guest at a Redefine BDL Hotels Management owned and/or managed hotel, You may be asked, at various times, to provide PI about Yourself and Your family members, such as:
  • Contact information, e.g. name, telephone numbers, e-mail addresses, postal addresses, etc;
  • Other personal details: date of birth; nationality,
  • Children Information: name, birth date and age;
  • Credit card details (only in transactional related system)
  • Membership card numbers of any loyalty program or any membership number of frequent flyer or any Redefine BDL Hotels Management Partner. This may include but is not limited to, IHG Priority Club & Wyndham Rewards.
  • Your dates of arrival and departure/visit from our hotels;
  • Your preferences and interests, e.g. smoking or non-smoking room, preferred location of Your room (low floor, high floor, etc.), type of bed, preferred newspaper, sports and cultural interests;
  • Any questions/comments You may have during or after Your stay in one of our hotels.

We do not knowingly collect PI from children under the age of 18, except name, date of birth and nationality as provided directly by an adult on their behalf or with adult’s permission.  Please make sure that Your children do not provide us with any PI without Your permission, e.g. online. If You believe Your child has submitted PI to us, please contact us so that we can delete such PI.

Generally, we do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.
In addition, depending on the applicable law, other data than those listed above may also be considered as sensitive data: credit card number, leisure habits, personal activities and hobbies, cultural habits, smoker/ non-smoker status, etc. However, we may need to collect such data which may be considered as sensitive, to satisfy Your request or provide You with specific services such as specific diet or any disability access facilities. In such case, if required by applicable law, we will ask You to expressly consent that we collect and process such sensitive information.

WHEN IS MY PERSONAL INFORMATION COLLECTED?

PI may be collected in certain circumstances including without limitation as follows:

  • Hospitality activities such as:
  • Booking of an hotel room;
  • Check in and check out;
  • Consumption during a stay in an hotel as tracked through room charges;
  • Claims, requests and/or disputes.
  • Participation in marketing programs:
  • Registering with loyalty programs;
  • Contribution to guests surveys and/or comments (e.g. “Guest Satisfaction Survey”, “Contact us”; “Guests comments”; “
  • Contests;
  • Subscription to newsletters, to receive e-mail offers or promotions.
  • Provision of information by third party service providers:
  • Tour operators, travel agencies, GDS reservation systems, others,
  • Internet activities:
  • Connection to any Redefine BDL Hotels Management websites (IP address, session cookies);
  • Fill in of an online collection form (e.g. online bookings, questionnaire, etc.).

WHAT ARE THE PURPOSES?

We use Your PI for the following purposes:

  • To manage Your reservation and booking:
  • To book and reserve hotel rooms and requested accommodation;
  • To establish and maintain business records and comply with accounting requirements;
  • For back office processing; including managing a list of undesirable guests, further to a non-payment, or to improper behaviour, etc.
  • To manage Your stay at the hotel:
  • To track consumption (telephone, bar, Internet, pay TV…);
  • To access rooms.
  • To improve our hospitality services, including:
  • To process Your PI in the Redefine BDL Hotels Management Clients Relationship Management (CRM) program;
  • To better understand Your needs and requests;
  • To tailor our products and services to better suit Your desires.
  • To send You newsletters, promotions and marketing material or contact you about tourism, hospitality or services, hotel promotions, or about Redefine BDL Hotels Management partners.
  • You can choose to unsubscribe from our Email Newsletters service by clicking a link in one of our email newsletters.
  • To improve our services, including:
  • To conduct surveys and analyze guests’ questionnaires and comments and activity patterns
  • To manage guests’ complaints.
  • To let you benefit from our loyalty program
  • To secure and improve Your use of Internet websites, including:
  • To improve website navigation and;
  • To implement security and fraud prevention means.
  • To comply with local regulations (e.g. retention of business or accounting documents).

SHARING OF YOUR PERSONAL INFORMATION

At Redefine BDL Hotels Management, we wish to offer you the same level of service and hospitality across all our owned and managed properties across the UK.
To this end, subject to Your rights set forth below, we may have to share Your PI with internal or external recipients in the following ways:
The Redefine BDL Hotels Management estate: we may share Your PI with any Redefine BDL Hotels Management owned or managed entity or authorized individuals who need to access Your PI to provide You with the requested services or in the context of an action as a consequence of You providing such PI.

This may include (but is not limited to)

  • Hotel Staff;
  • Reservation Staff using Redefine BDL Hotels Management reservation tools;
  • Information Technology, commercial partnership and marketing departments;
  • Medical services, if any;
  • Legal Department, if necessary; and
  • Any relevant individuals of the Redefine BDL Hotels Management entities for specific categories of data.
  • External service providers and partners: we may share Your PI with third parties for providing You with the requested services and improving Your stay with us:
  • Third party service providers: IT subcontractors, international call centres, banks, credit card providers; outside counsels,
  • Commercial Partners.
  • Local authorities – internal investigations: we may also share information with local authorities if required by local law or as part of internal investigations within the Redefine BDL Hotels Management estate in compliance with local regulations.

INTERNATIONAL TRANSFERS

We may transfer Your PI to recipients, internal or external, which may be located in countries with different levels of PI protection.
Therefore, in addition to the implementation of the present Hotel Guest Privacy Policy, Redefine BDL Hotels Management implements appropriate measures, including contractual clauses, to secure transfer of Your PI to any Redefine BDL Hotels Management entity or external recipient located in a country with a level of protection different from the one existing in the country in which the PI is collected.

DATA SECURITY

Redefine BDL Hotels Management takes appropriate technical and organisational measures, in accordance with local law requirements, to protect Your PI against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. To this end, we have implemented technical measures such as firewalls and organisational measures such as a login/efficient password system, physical protection, etc.
You may have to enter Your credit card details to complete Your reservations; in such event, Redefine BDL Hotels Management uses Secure Socket Layer (SSL) technology to encrypt such PI.

SESSION COOKIES/EXTERNAL LINKS
Redefine BDL Hotels Management uses persistent cookies to manage Your session on Redefine BDL Hotels Management owned and managed websites and to personalize Your online experience (automatic recognition, list of Your favourite hotels, etc.).
We also collect technical information on Your computer each time You open a page during Your visit to our sites. This information includes Your IP (Internet Protocol) address, the operating system used, the type of browser, the screen resolution and the origin website address, as needed. We collect this information to improve the quality of Your visit to our site and do not sell or transfer this information to third parties. These temporary cookies are a built-in feature of the technology used. Most browsers automatically accept these cookies, but You can delete them or have them automatically refused. As each browser is different, You should refer to the “Help” section on Your browser toolbar to find out how to set Your preferences regarding cookies. However, You may not be able to use certain features on our site if You choose not to accept cookies.
We may offer You advertising or links to third-parties’ websites which may collect PI about You when You view or click on their advertising or content through the use of cookies. Redefine BDL Hotels Management cannot control this collection of information and accepts no responsibility for this collection, use or disclosure of Your PI by third-party companies. You should contact these advertisers or content providers if You have any questions about their use of the PI they collect.

Your visit to these third-parties’ websites is in no way subject to this Hotel Guest Privacy Policy. Redefine BDL Hotels Management takes no responsibility for any privacy policies or practices of any third-parties’ web sites accessible from Redefine BDL Hotels Management’s websites.

I don't want Cookies.

DATA STORAGE

We will store Your PI only for the time necessary for the purposes stated in this Hotel Guest Privacy Policy, or as permitted by the applicable law.

ACCESS AND MODIFICATION
You have the right to access, modify or delete Your PI.
You can also object to the processing of Your PI as described in this Hotel Guest Privacy Policy provided that You have legitimate reasons.
However, please note that if You object, we may in certain circumstances be unable to provide You with the service requested.
If You wish to exercise Your rights on Your PI held by a specific hotel, then You must contact the hotel directly.
To object to the processing of Your PI for marketing purposes or if You encounter any problem when exercising Your rights, You can contact the dedicated Guest Data Services department of the Redefine BDL Hotels Management Group, contactable on 00 44 (0) 141 419 4567 or at Guest Data Services, Central Marketing Team, Redefine BDL Hotels Management, 40 Brand Street, Glasgow, Scotland, United Kingdom, G51 1DG.
In the interests of protecting the privacy of all the Redefine BDL Hotels Management Group’s guests, we will need to identify You properly prior to responding to Your request. To this end, we may request a copy of a valid identification paper such as a current driver's licence, identity card or passport.
If Your PI is not accurate, complete or up to date, please provide the Redefine BDL Hotels Management Dpt. Data Privacy with Your request for correction. Any requests for correction will be dealt with as soon as practicable or in compliance with applicable law at the contact details outlined above.

UPDATES
We may amend this Hotel Guest Privacy Policy from time to time as indicated below. Therefore, we invite You to read this Hotel Guest Privacy Policy regularly and in any event when making a reservation in one of our Hotels. This Hotel Guest Privacy Policy was last updated on.

QUESTIONS / CONTACT
If You have any questions about this Hotel Guest Privacy Policy or how Redefine BDL Hotels Management processes Your PI in general, please contact us at the dedicated Guest Data Services department of the Redefine BDL Hotels Management Group, contactable on 00 44 (0) 141 419 4567 or at Guest Data Services, Central Marketing Team, Redefine BDL Hotels Management, 40 Brand Street, Glasgow, Scotland, United Kingdom, G51 1DG.

(5)     Agent
If you are a travel agent or authorized representative of a travel agent using this site the following apply:
Passwords- We have provided you with a unique password so that access to information related to your agency and transactions can be restricted to only those individuals to whom you provided the password.  It is your responsibility to protect the confidentiality of the password.  Redefine BDL Hotels assumes no liability for any access to information or transactions that are executed with the password provided to you. We strongly recommend that you change the password on a periodic basis and whenever a travel agent leaves your travel agency or you suspect that knowledge of the password is no longer limited to those that you have authorized.

Electronic Funds Transfer (EFT)-Redefine BDL Hotels is able to make commission payments by electronic funds transfer (EFT) through the Automated Clearing House (ACH) System. 

If you complete the EFT registration process provided on Redefine BDL Hotels.com, completion of the process signifies that you: (1) authorize Redefine BDL Hotels to make payments by EFT,  (2) certify that you have selected the designated depository institution and provided the correct account information, and (3) accept that all EFTs will be instructed in accordance with the following (i) you will give thirty (30) days advance notice to Redefine BDL Hotels of any changes regarding your depository institution or other payment instructions and (ii) you accept that all U.S. direct deposits are made with a payment type of "CTX".

(6)    Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use any device, software or technique to interfere or attempt to interfere with the proper working of our website, and you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you must not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express written consent from an authorized Redefine BDL Hotels representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this website).

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website for any purposes related to marketing without our express written consent.

(7)    Limited warranties
We make no warranty that this website (or any websites linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs.

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

Redefine BDL Hotels reserve the right to make changes, corrections, cancellations and/or improvements to Redefine BDL Hotels Information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.  

The information contained on this website may contain technical, typographic and other errors including but not limited to inaccuracies relating to pricing or availability applicable to your transaction.  Redefine BDL Hotels shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honour reservations or information affected by such inaccuracies.  We have the right to change the prices featured or mentioned on this website at any time without prior notice.

If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You should check all details of your chosen arrangements with us by telephone, email or fax at the time of booking.

(8)    Limitations and exclusions of liability
To the maximum extent permitted by applicable law, we exclude liability for any representations, warranties or conditions implied in relation to this website and the use of this website (including, without limitation, any warranties implied by law in relation to merchantability, fitness for a particular purpose or non-infringement.  By accessing this website you agree that Redefine BDL Hotels will not be liable for any special, indirect or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this website.

Nothing in these Website Terms will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in these Website Terms govern all liabilities arising in relation to the subject matter of the Website Terms , including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill. 

We will not be liable to you in respect of any loss or corruption of any data, database or software.

The limitations and exclusions of liability in this clause will apply whether or not the liability in question arises out of any reckless, deliberate, personal and/or repudiatory conduct or breach of contract.

(9)    Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Website Terms.

(10)    Breaches of these Website Terms
Without prejudice to our other rights under these Website Terms, if you breach these Website Terms in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(11)    Variation
We may revise these Website Terms from time-to-time.  Revised terms and conditions will apply to the use of our website from the date of their publication on our website.  Please check this page regularly to ensure you are familiar with the current version.

(12)    Assignment
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Website Terms without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Website Terms. 

(13)    Severability
If a provision of these Website Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(14)    Exclusion of third party rights
These Website Terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these Website Terms is not subject to the consent of any third party.

(15)    Entire agreement
These Website Terms, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(16)    Law and jurisdiction
These Website Terms will be governed by and construed in accordance with English law, and any disputes relating to these Website Terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

(17)     Our details

The full name of our company is Redefine BDL Hotels

We are registered in Scotland under registration number SC209059.

Our registered address is 40 Brand Street, Glasgow G51 1DG.

You can contact us by telephone on 0141 419 4567.

Our VAT number is 100 1077 91.